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FREQUENTLY ASKED QUESTIONS

PROMO

  1. Do you have any discounts?
    Follow us at @lermaids on Instagram and like our Facebook for all our latest offers! Make sure you are subscribed to our newsletter to be the first to know when we have a sale!

  2. Can I combine promo codes on my order?
    We hope you understand that promo codes cannot be redeemed with any other offers that may be live on our site. No multiple codes can be applied to a single order.

    Always make sure to review your order summary before completing checkout to make sure you've got the best deal!

  3. Do promo codes expire?
    Yes, all our promo codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly!

  4. How do I subscribe to your email list?
    Go to our home page! On the bottom side, there's a handy section to enter your email credentials. It looks like this:


    how-to-subscribe.png

    Subscribe!

  5. I subscribed to your newsletter but never got any email. What should I do?
    Once you subscribe to our newsletter, you will receive a welcome email. Please check your spam/junk folder if you do not find it in your inbox.

    We suggest subscribing again if you didn't get the email!

  6. My promo code is not working. What should I do?
    We recommend copy and paste your exact code into the discount code box to apply your discount. Keep in mind that promo codes cannot be combined, nor they can be used during promotions as well, so double-check the fine print when a promotion is live to be sure!

  7. I completed my order without adding the promo code. What should I do?
    Don't worry, please contact our Customer Support Team  at [email protected] for assistance! Keep in mind that promo codes cannot be combined, nor can they be used during promotions as well, so double-check the Terms & Conditions when a promotion is live to be sure!

  8. Where do I enter a promo code?
    You may add a promo code at the shopping cart stage, which is one step before heading to the checkout page. You can also enter it in the last step of Checkout after entering your shipping and billing information.

    Just enter the code in the box that says "Discount code" and click "Apply".


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